Refund policy
Refund/Return Policy for TheWhiteGreenCloth
At TheWhiteGreenCloth, we are committed to your complete satisfaction. Our policy is designed to ensure that you feel confident and cared for in every transaction.
Money-Back Guarantee
If you are not entirely satisfied with your purchase, we're here to help. You can contact us within 30 days of your purchase for a full refund. Simply reach out to our customer service team, and we will guide you through the process of returning the product and securing your refund.
Damaged Products
We take pride in the quality of our products. However, if your order arrives damaged or defective, rest assured we will take care of it. Contact us immediately upon noticing any damage, and we will arrange for a free exchange or refund. Your satisfaction is our priority, and we will ensure that any issues are resolved swiftly.
3-Year Warranty
Our cloths come with a 3-year warranty from the date of purchase. This warranty covers defects in materials and workmanship. To make a warranty claim, please retain your white green cloth insert, as it must be presented to validate a warranty request. Without this insert, the warranty may be void.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service team with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Prepare the product for return, ensuring it is in the same condition that you received it. If possible, use the original packaging.
- Once we receive your item, we will inspect it and notify you on the status of your refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 to 10 business days.
Contact Us
If you have any questions on how to return your item to us, chat with us or contact us at +1 (863) 808-3013.
We value your trust and business, and we thank you for shopping with TheWhiteGreenCloth.